Refund Policy

Returns Policy – ​​The Luxury Wall

Bee The Luxury Wall We want you to be completely satisfied with your purchase. If you are not, you can return your order within the legal timeframe.

Right of withdrawal

• You have the right to your order within 14 days after receipt to cancel without giving reasons.

• After cancellation, you still have 14 days to effectively return the products.

How do you return an item?

1. Send us an email within 14 days of receipt at info@the-luxury-wall.com with your order number and the item you wish to return.

2. You will receive the return instructions from us.

3. Pack the item carefully and send it back to our return address.

Return costs

• The return costs are at the customer's expense, unless it concerns an incorrect delivery or a defective product.

Refund

• As soon as we have received and checked the return, we will refund the full purchase amount, including the standard shipping costs for the initial shipment.

• Refund takes place within 14 days after your return notification, but we may wait until we have received the products or you have provided proof that you have returned them.

Exceptions

• Personalized or custom-made products can not returned become.

• Products that are used, damaged, or incomplete are not eligible for a refund.